At Ankorz, we value your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you access our website and services. We comply with Saudi Arabia’s Personal Data Protection Law (PDPL), as well as international regulations like GDPR (EU), CCPA (California, USA), and other global privacy standards.
1. Information We Collect
We collect information to provide you with a safe, efficient, and personalized experience:
- Personal Information: Name, email address, phone number, billing/shipping details, and account details you provide during registration or checkout.
- Technical Information: IP address, browser type, device identifiers, operating system, and location data.
- Usage Data: How you interact with our website, including pages visited, time spent, and features used.
- Cookies & Tracking Data: Information stored through cookies, pixels, and similar technologies to enhance your browsing experience.
2. How We Use Your Information
Your data helps us provide and improve our services. We use it to:
- Deliver products, services, and customer support.
- Process payments and transactions securely.
- Send order confirmations, updates, and important notifications.
- Customize offers, promotions, and recommendations.
- Ensure compliance with Saudi PDPL and other global legal requirements.
- Protect against fraud, unauthorized access, and misuse.
3. Legal Basis for Processing Data
We process your personal information based on:
- Your consent (e.g., newsletter subscriptions).
- Contract obligations (e.g., order fulfillment).
- Legitimate interests (e.g., improving site performance).
- Legal requirements under Saudi and international laws.
4. Data Sharing & Third Parties
We do not sell or rent your personal data. However, we may share information with:
- Service Providers: Payment processors, delivery partners, analytics providers.
- Legal Authorities: When required by Saudi regulators or other legal bodies.
- Business Transfers: If Ankorz merges, acquires, or restructures operations.
5. Data Retention & Security
- We retain your data only as long as necessary for service delivery or legal obligations.
- Data is protected using SSL encryption, firewalls, and access controls.
- Sensitive information like payment details is processed by secure third-party gateways.
6. Your Rights
Depending on your region, you have rights to:
- Access your personal data.
- Correct or update inaccurate information.
- Request deletion of your data.
- Limit processing or opt-out of marketing.
- Transfer data to another provider (data portability).
- File complaints with Saudi PDPL authority or other global regulators.
7. International Data Transfers
Your data may be transferred outside Saudi Arabia. In such cases, we ensure compliance with Saudi PDPL and apply appropriate safeguards like standard contractual clauses and secure servers.
8. Contact Us
For questions or privacy-related concerns, contact us at:
📧 info@ankorz.com
📍 Dammam Industrial Zone, Saudi Arabia
