Our Buyer Protection Policy is designed to give every customer confidence when purchasing through our website. It ensures transparency, security, and fairness at all stages of the buying process.
This policy applies to all customers purchasing goods or services directly through our website.
All payments are processed through encrypted and PCI-DSS compliant systems.
We do not store your full credit card or banking details.
You will always receive an order confirmation and payment receipt by email.
We guarantee that every item listed on our website is genuine, new, and sourced through verified suppliers.
Any third-party sellers on our platform must meet strict quality and authenticity standards.
If your order does not arrive within the promised delivery period, you are entitled to a full refund.
If the product delivered does not match the description provided on our website, you may request a replacement or refund.
Buyers may return eligible products within 7 Days of receipt
Returns must be unused, in original condition, and include all packaging and accessories.
Refunds will be processed within 15 working days after the returned item is inspected and approved.
Non-returnable products (if any) will be clearly marked before purchase.
All shipped items are covered against damage or loss during transit.
If your package arrives damaged, you must notify us within 7 Days of receipt with photographic evidence.
A replacement or refund will be arranged after verification.
If you are not satisfied with a product or service, you can contact our support team through this link
We aim to resolve all disputes fairly within 7-14 business days.
If necessary, disputes may be escalated to third-party mediation or consumer protection authorities in line with applicable law.
Provide accurate shipping and contact information during checkout.
Inspect the goods upon delivery and report any issues promptly.
Follow product usage guidelines and care instructions provided by us or the manufacturer.
Buyer Protection does not cover misuse, accidental damage, or changes of mind outside of the stated return period.
Custom-made, digital, or perishable items may be excluded from standard return rights.
We review and update this Buyer Protection Policy regularly to reflect best practices, customer feedback, and legal requirements.
